These General Terms of Service govern all business-to-business (B2B) service agreements, quotation requests, tenders, and operational facility management engagements executed between Signalshowz Facility Solutions SE (hereinafter "Signalshowz") and the commercial customer (hereinafter "Client"). Deviating, conflicting, or supplementary general terms of the Client shall not become part of the contractual relationship unless explicitly confirmed in writing by an authorized officer of Signalshowz.
Signalshowz agrees to deliver the specialized cleaning, industrial sanitation, waste segregation, and technical property maintenance services detailed in the respective mutually signed Service Level Agreement (SLA) or Master Services Agreement (MSA). All services are rendered in strict accordance with relevant European standards (including DIN EN 13549, ISO 9001, ISO 14001, and DGUV regulations).
To enable the timely and safe execution of scheduled facility services, the Client is obligated to:
Signalshowz operates transparent monthly quality monitoring using computerized checkpoint tracking and ATP swab luminometers. In the event of any verifiable cleaning defect or SLA KPI shortfall, the Client must notify Signalshowz within twenty-four (24) hours of shift completion. Signalshowz undertakes to rectify substantiated defects within eight (8) working hours at no additional expense to the Client.
All agreed pricing is quoted net in Euros (EUR), exclusive of statutory Value Added Tax (VAT). Invoicing takes place monthly in advance or arrears as outlined in the specific SLA schedule. Payments are due in full within thirty (30) calendar days from the invoice issuance date without deduction. Annual price adjustments linked to verified European Union statutory collective wage increases and energy index shifts shall be applied upon thirty (30) days advance written notice.
Signalshowz maintains commercial general liability insurance with a reputable European underwriter featuring a minimum aggregate limit of €10,000,000 (Ten Million Euros) per incident for personal injury, property damage, and key loss coverage. Signalshowz shall only be liable for damages resulting from willful intent or gross negligence (grobe Fahrlässigkeit). Liability for indirect losses, lost profits, or consequential operational downtime is excluded to the extent permitted under applicable German and European law.
Unless agreed otherwise in the individual contract schedule, commercial SLA agreements are concluded for an initial fixed term of twelve (12) months and automatically renew for successive twelve-month periods unless terminated by either party with three (3) months written notice prior to the end of the term. The right to extraordinary termination for just cause (aus wichtigem Grund) remains unaffected.
These terms and all contracts concluded under them are subject exclusively to the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with this agreement shall be Frankfurt am Main, Germany.