Privacy Policy & Data Protection Directive

1. Data Controller Identification

The entity responsible for the collection, processing, and protection of your personal data on this website and associated facility dispatch portals is:

Signalshowz Facility Solutions SE
Friedrich-Ebert-Anlage 49, Messeturm Level 28
60308 Frankfurt am Main, Germany
Commercial Register: HRB 8839201B (Amtsgericht Frankfurt am Main)
Corporate Inquiries Email: [email protected]
Direct Compliance Line: +49 69 9451 8820

2. Principles of Data Processing

Signalshowz strictly adheres to the core data protection principles set forth under Article 5 of the General Data Protection Regulation (GDPR). We ensure that all personal data is processed lawfully, fairly, and transparently; collected only for specified, explicit, and legitimate business purposes; kept accurate and up to date; and stored in a form that permits identification of data subjects for no longer than is necessary for the respective processing purpose.

3. Categories of Data Collected

In the context of rendering B2B facility proposals, service level quotes, and technical consultations, we process the following categories of information:

• Corporate Contact Details: Authorized representative full name, business email address, direct company telephone number, corporate job title, and employer legal entity name.
• Facility Telemetry & Site Specs: Real estate square meterage, property addresses, technical MEP schematics, shift schedules, security clearance levels, and waste disposal logs.
• Technical Log Data: Anonymized IP addresses, browser user agent strings, HTTP referrers, timestamp stamps of form submissions, and TLS security handshake metadata.

4. Legal Bases for Processing (Art. 6 GDPR)

We process your data strictly under the following lawful legal grounds:

• Art. 6(1)(b) GDPR (Contractual Performance): Processing is necessary for the performance of a commercial facility management contract or to execute pre-contractual steps (such as drafting an RFP response or site estimate).
• Art. 6(1)(c) GDPR (Legal Obligations): Processing is necessary for compliance with European tax, health and safety, commercial register, and employment reporting standards.
• Art. 6(1)(f) GDPR (Legitimate Interests): Processing is performed to maintain website integrity, prevent fraudulent automated requests, and secure our enterprise dispatch network.

5. Third-Party Data Processors & Data Transfers

Personal data is never sold, leased, or monetized. We engage vetted European data sub-processors strictly for transactional mail delivery, cloud-hosted CAFM database services, and secure server hosting located within Frankfurt am Main and Amsterdam ISO/IEC 27001 certified data facilities. Any international transfers outside the EEA are governed strictly by standard contractual clauses (SCCs) approved by the European Commission.

6. Data Retention Schedules

In compliance with German commercial statutory retention obligations (§ 257 HGB and § 147 AO), commercial correspondence, audit trails, and contract records are retained for a period of up to 10 years. Inquiries that do not lead to a commercial engagement are deleted from active databases within 180 days.

7. Data Subject Rights Under GDPR

As a data subject, you hold the following unalienable rights under EU law:

• Right of Access (Art. 15 GDPR): Request a copy of all stored personal records.
• Right to Rectification (Art. 16 GDPR): Correct erroneous corporate contact records.
• Right to Erasure (Art. 17 GDPR): Request immediate data deletion where retention is no longer legally mandated.
• Right to Restriction of Processing (Art. 18 GDPR) & Data Portability (Art. 20 GDPR).
• Right to Lodge a Complaint: You have the right to lodge a formal complaint with the Hessian Data Protection Authority (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit), Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Germany.

8. Data Protection Officer (DPO) Contact

For all inquiries, subject access requests, or regulatory clarifications, please contact our Data Protection Officer directly via email at [email protected] or via postal letter addressed to "Data Protection Officer, Signalshowz Facility Solutions SE, Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main, Germany."